Head Office

09-02, Level 9, Imazium,
No. 8 Jalan SS 21/37,
Damansara Uptown,
47400 Petaling Jaya, Selangor Darul Ehsan.
General Line: 03-7712 3000 
Email: ContactUs@boswm.com

Please submit your comments/feedback/complaints to ContactUs@boswm.com

Clients of BOSWM MY may contact your Relationship Manager directly should you need any assistance.

Dispute resolution process
(i) For internal dispute resolution, you may contact your Relationship Manager.

(ii) If you are dissatisfied with the outcome of the internal dispute resolution process, please refer your dispute to the Securities Industries Dispute Resolution Corporation (SIDREC):
(a) via phone to : 03-2282 2280
(b) via fax to : 03-2282 3855
(c) via e-mail to : info@sidrec.com.my
(d) via letter to :

Securities Industry Dispute Resolution Centre (SIDREC)
Unit A-9-1, Level 9, Tower A, Menara UOA Bangsar,
No. 5, Jalan Bangsar Utama 1, 59000 Kuala Lumpur

(iii) You can also direct your complaint to the Securities Commission Malaysia even if you have initiated a dispute resolution process with SIDREC. To make a complaint, please contact the Securities Commission Malaysia’s Consumer & Investor Office:
(a) via phone to the Aduan Hotline at : 03-6204 8999
(b) via fax to : 03-6204 8991
(c) via email to : aduan@seccom.com.my
(d) via online complaint form available at https://www.sc.com.my/
(e) via letter to :

Consumer & Investor Office
Securities Commission Malaysia
No. 3, Persiaran Bukit Kiara, Bukit Kiara,
50490 Kuala Lumpur, Malaysia

(iv) Federation of Investment Managers Malaysia’s (FIMM) Complaints Bureau:
(a) via phone to : 03-7890 4242 (press 3)
(b) via fax to : 03-2093 2700
(c) via email to : complaints@fimm.com.my
(d) via online complaint form available at http://www.fimm.com.my
(e) via letter to :

Legal, Secretarial & Regulatory Affairs
Federation of Investment Managers Malaysia
19-06-1, 6th Floor, Wisma Tune,
No. 19, Lorong Dungun, Damansara Heights,
50490 Kuala Lumpur



FAQs in English                    FAQs in BM


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